At CARO, we truly believe and deliver on our mission to “provide clients with complete peace of mind in analytical testing through the highest level of service and technical excellence”. We achieve this high level of service by embracing a culture of continual improvement and employing staff who are committed to this end. Beyond providing good quality and service, which are expected essentials, we strive to make high level connections with our clients, so they can count on us to provide the unwavering support and industry excellence they need to run successful projects.
CARO has been in operation since 1987 (29 years) and throughout our history we have been successful in retaining key staff, and attracting top industry talent. We are currently the largest BC owned, based and operated analytical laboratory company in Canada, and the laboratory with the largest scope of CALA accredited analysis of any single laboratory location in Canada. CARO’s method reporting limits (MRLs) meet or exceed all routine regulatory specifications (Alberta Tier 1, CCME, BCMOE CSR / Sediment Criteria, HCDWQ, etc). CARO employs the greatest percentage of recognized Professional Chemists of any one laboratory in Western Canada and has a diverse workforce, long employee retention (some employees have been with us for over 25 years), supporting local school co-op programs and active environmental industry participation on boards and working groups. We are ideally equipped to help you with all your analytical needs.
Caring about our clients is part of CARO’s corporate culture and this has been developed over the years through attention to service and strong client relationships. We are of a size where senior leadership are available and sufficiently connected to our clients and our operations to ensure project requirements are consistently met. This is an important advantage to clients who wish to speak with knowledgeable technical staff, and/or to service staff with decision making authority, immediately. We pride ourselves on having senior staff available for clients.
CARO Analytical Services stands behind the quality and accuracy of all of our analytical data, and we want our clients to experience the same level of confidence in their results. We have committed to continually ensuring the reliability and validity of analytical test results. CARO Analytical Services is accredited by the Canadian Association for Laboratory Accreditation Inc. (CALA), to ISO17025 standards, as well as approved by the BC Pubic Health Officer through the Enhanced Water Quality Assurance (EWQA) program for microbiology. All CALA-accredited laboratories are accredited to ISO/IEC 17025, the international standard for testing and calibration laboratories. The management system requirements contained in ISO/IEC 17025 meet the principles of, and are aligned with, the internationally recognized quality management system standard, ISO 9001:2008. As such, our clients can rest assured that the results they get from us can be used around the world.
At CARO, we are continually investing time and resources into staying ahead of the game in terms of online data management and technical support for our clients. Free for all of our clients is access to CARO’s Client Connect data management portal where clients can easily access their analytical results and pre-fill and submit electronic chain of custody forms. Automation of field data collection and available mobile submissions has resulted in clients spending up to 50% less time handling field data while saving trees. Sign up for CARO’s Client Connect now!
CARO is a proudly 100% Canadian employee owned and operated company. We’re Canadian and that means you can trust us eh!